Privacy Policy

How Care-Connect handles your personal information. Last updated October 4, 2026.

What data we collect

When you register or book a session we collect your name, student number, year level, section, gender, age, phone number, and email address.
When you book, we also collect your appointment details (counselor, date, time, in person or online) and, if you choose to share them, your concern category and notes.
We keep records of your consent and basic logs of the messages we send you.

Why we collect it

To schedule and manage your counseling sessions, to verify that you are a student of the school, to send you confirmations and reminders, and to help your counselor prepare for your session.
We do not sell your data or use it for advertising.

Who can see it

You can see your own information and appointments.
Your assigned counselor can see your booking details and concern notes.
Authorized guidance office administrators can see booking records to manage schedules, counselors, and reports. Access is limited to staff who need it for their role.
No one else at the school is given access through Care-Connect.

How it is protected

Your phone number and concern notes are encrypted before they are stored.
Passwords are never stored in plain text. They are hashed.
Registering an account and looking up your appointments require a one-time code (OTP) sent to your phone or email.
All traffic to Care-Connect uses HTTPS.

Third-party services we use

Supabase: database and file storage.
Vercel: hosting for the website.
Semaphore: sending text messages (SMS).
Resend: sending emails.
Jitsi: online counseling video sessions, run on a self-hosted Jitsi server operated for this system.
These providers only process data as needed to deliver their service to us.

Your rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed, to access your data, to object, to correct inaccurate data, to have your data erased or blocked, to data portability, and to file a complaint with the National Privacy Commission.
To use any of these rights, contact your school's Guidance Office.

Contact

For privacy questions or requests, contact your school's Guidance Office. You can also file a complaint with the National Privacy Commission (privacy.gov.ph).